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Delivery speed depends heavily on the specific product. Items marked with our 5-Min Delivery badge are fulfilled almost instantly by active online sellers. Standard orders, such as high-end accounts or custom boosting packages, usually take between 30 and 180 minutes to coordinate. The exact ETA is always listed prominently on the seller's product page. You can read more on our How It Works page.

Yes. Every single transaction on RAIDZONE uses a secure escrow system. Your payment is held safely by the marketplace and is only released to the seller after you click to confirm that the delivery was completed exactly as described. This is the core of our Buyer Protection.

We accept all major credit and debit cards globally, processed through an encrypted, PCI-compliant gateway. We never store your raw payment details on our servers, ensuring maximum privacy and security.

If a payment fails due to a timeout or bank error but the funds were temporarily deducted, it is typically a pending authorization hold by your bank, not an actual charge. These holds automatically drop off and refund to your account within 3–5 business days. If you still don't see the funds after a week, please reach out to our support team.

You can track the live status of any purchase by navigating to your Account dashboard and clicking on Orders. Our Order Tracking system lets you view the step-by-step timeline, chat securely with the seller, and confirm delivery once the items arrive.

If the seller has not yet accepted or started processing your order, you can immediately request a cancellation for a full refund. However, once the seller begins fulfilling the order or transferring items, cancellations must be handled through our official dispute process to ensure fairness.

If the delivery window has passed and the seller is unresponsive, you should open a dispute immediately from the order page. This halts the escrow timer and prevents the seller from receiving funds until the issue is resolved. Review our Refund Policy for detailed instructions.

Once you submit proof (like screenshots or chat logs), the seller has a mandatory 24-hour window to respond. After that, our Trust & Safety team will review the case, read the internal chat logs, and typically issue a binding ruling within 1–2 business days.

Go to the Seller Dashboard via your account menu. You will need to complete a fast identity verification process (KYC) involving a government-issued ID and phone verification. Once approved, you can list your game accounts, currency, and items immediately.

Click the 'Forgot password?' link on the login page. We will send a secure reset link to your registered email address. Ensure you check your spam folder if it doesn't arrive within a few minutes. Make sure to review our Privacy Policy to see how we protect your account data.