Privacy Policy

Last updated: July 2026

RAIDZONE ("we", "our", "us") is committed to protecting your personal data. This policy explains what data we collect, how we use it, and your rights under applicable law.

1. Data We Collect

• Account data: Name, email address, phone number, password hash
• Order data: Products purchased, payment amounts, delivery details
• Payment data: We do not store card numbers — payment processing is via Razorpay/Stripe (PCI-DSS compliant)
• Usage data: IP address, browser type, pages visited, session duration
• Communications: Support tickets, emails you send us

2. How We Use Your Data

• Process and fulfil your orders
• Send order confirmations and digital key delivery emails
• Detect fraud and maintain platform security
• Send marketing emails (only if you opted in; unsubscribe any time)
• Improve our platform and products
• Comply with legal obligations

3. Data Storage & Security

All data is stored on servers located in India. Sensitive data (digital keys, passwords) is encrypted at rest using AES-256. We employ HTTPS for all data in transit.

We retain account data for as long as your account is active and up to 3 years after closure for legal compliance.

4. Third Parties

We share data only with:

• Payment processors (Razorpay, Stripe) — for transaction processing
• Cloud infrastructure providers — for hosting
• Law enforcement — when legally required

We never sell your personal data.

5. Your Rights

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt out of marketing emails at any time
• Lodge a complaint with the relevant data protection authority

6. Cookies

We use essential session cookies and optional analytics cookies. See our Cookie Policy for details.

7. Grievance Officer

If you have a privacy-related concern or wish to raise a complaint:

• Name: Shubham Negi (Grievance Officer)
• Email: [email protected]
• Address: Kh No. 57/7, C Block, Near Shahi Mandir, Pradhan Enclave, Salempur Majra, Burari, Delhi – 110084, India

Customers may submit complaints through the Contact page. If a dispute arises regarding an order, buyers and sellers should follow the Dispute Resolution process described in our Legal Center. Initial acknowledgement within 48 business hours. We aim to resolve privacy-related grievances within 7–10 business days.

8. Contact

For privacy requests: [email protected]

RAIDZONE Market · Kh No. 57/7, C Block, Near Shahi Mandir, Pradhan Enclave, Salempur Majra, Burari, Delhi – 110084, India