Refund Policy

Last updated: July 2026

1. Digital Goods — General Policy

Because digital codes, game keys, gift cards, and subscription credits are immediately usable upon delivery, they cannot be "returned" in the traditional sense. This policy sets out clear tiered rules so you know what to expect in each situation.

2. Undelivered Orders

If you were charged but did not receive your product due to a technical error, payment failure, or system issue:

• You are eligible for a full refund or product delivery
• The refund window remains open until the order is fulfilled or cancelled
• Contact support immediately with your order ID

3. Products Not as Described

If the product you received is materially different from what was advertised (wrong region, wrong platform, wrong product tier):

• You may request a replacement or full refund
• Claims must be submitted within 48 hours of purchase
• Evidence such as screenshots or order details is required

4. Invalid or Pre-Used Keys

If the key you received is invalid (not accepted by the platform) or was already redeemed before your purchase:

• You are entitled to a replacement or full refund
• Claims must be submitted within 48 hours of purchase
• A screenshot of the error message from the platform is required

5. Instant Digital Goods — After Successful Delivery

Once a digital product has been successfully delivered (key revealed, code displayed, or item credited to your account):

• Refunds are not available for change of mind, buyer's remorse, or regional incompatibility that was disclosed in the product description
• Refunds remain available if the product is defective or materially different from its description (see Section 3 above)
• Fraudulent claims are tracked and may result in account suspension

6. Non-Refundable Situations

• You changed your mind after the key was revealed
• You purchased the wrong region when the region was clearly disclosed in the listing
• The game or service was not to your liking after redemption
• Charges from currency conversion or bank fees (these are the responsibility of the buyer)

7. How to Request a Refund

Email [email protected] with:

• Your order ID
• A description of the issue
• Supporting screenshots or evidence

We review and respond to all refund requests within 1–3 business days.

8. Payment Refund Timeline

Approved refunds are processed within 5–7 business days to your original payment method. For UPI and cards, bank processing may add an additional 1–3 days.

9. Grievance Officer

If your refund issue remains unresolved, you may escalate to:

• Name: Shubham Negi (Grievance Officer)
• Email: [email protected]
• Address: Kh No. 57/7, C Block, Near Shahi Mandir, Pradhan Enclave, Salempur Majra, Burari, Delhi – 110084, India

Customers may submit complaints through the Contact page. If a dispute arises regarding an order, buyers and sellers should follow the Dispute Resolution process described in our Legal Center. Initial acknowledgement within 48 business hours. We aim to resolve refund grievances within 7–10 business days.

10. Contact

For refund disputes, email [email protected] or use the contact form.

RAIDZONE Market · Kh No. 57/7, C Block, Near Shahi Mandir, Pradhan Enclave, Salempur Majra, Burari, Delhi – 110084, India